پوسته

Used the station tonight(29th Feb '24) about 18:30,pulled what I thought was 1 plastic glove from a dispenser unit (near V power Deisel),but three came out due to glove being tight to pull out,I used 1 and put the other 2 in my pocket.When i went to pay I was accused of stealing in his words,:-A LOAD OF GLOVES AND DON'T DO IT AGAIN in front of 6 customers,I told him I had 2 which I could not return to the dispenser and showed him,CUSTOMER SERVICE IS VILE,never have I been spoken to like this,HUMILIATED IN FRONT OF CUSTOMERS,AFTER SPENDING £55,employees here needs retraining in HOW TO SPEAK TO CUSTOMERS CORRECTLY,I work for THE N.H.S.
AND I WOULD NEVER SPEAK TO PEOPLE THE WAY I SPOKEN TO.

they never let the customer use toilet paper,, always “sorry out of service” displays on the toilet door

They will not let any customers use the toilet even disabled customers - despite the toilet itself being located outside the shop rather than inside. The staff member said its out of order and when I said you've had that sign up for a month he changed story and said we don't allow customers to use toilet in evenings?
This is very poor service from Shell, I will try to avoid shell and use other stations now