JP Bouchard

Beautiful gothic cathedral in the middle of Utrecht. The cathedral is enormous but it partially collapsed in the 15th century, leaving its tower isolated. It is possible to visit the cathedral but we were not able to do so because of a funeral. Additionally, it is usually possible to climb up the tower but it was under restoration so were were unable to do so.

We had a terrible experience with this company. We booked a trip from Erasmusbrug bridge to Kinderdijk. According to their travel planner, it is possible to board the 9am line 20 and transfer at De Schans. However, when we tried to board, the attendant barked at us that it would not be possible to transfer at De Schans as there are no ferry doing the transfer. When we mentioned that their trip planner recommended this route, she barked at us again that the travel planner does not work and to board line 21 at 11:40 instead. While trying to determine our options, we asked about the times of the return trips from Kinderdijk and she barked at us again that she didn't know.

In the end we decided to take an Uber and had a wonderful day in Kinderdijk but this whole experience with the Blue Amigo waterbus was terrible.

First, their online tool failed to provide accurate information. Second, their customer service failed to communicate in a cordial manner. Third, their customer service failed to provide assistance when needed.