Lisa Queen

As a former Federal Employee waiting my turn to return to work because of a long illness. I stumbled upon this call center group to tide me over. If there is one thing I know those are call centers. You are your call center. What I stumbled upon as a potential candidate was a group that were not honest about their work hours, a demand to work on Saturday. I still did not get the work hours exactly in a group exchange. What stood out to me was one of their female call center supervisors. Very abrasive and loud and was someone you’d expect to see at Popeyes. ( where they fight over food). When you have a position you give all the details up front and don’t try to misguide by leaving the guidelines to chance and no matter how your numbers are you hire supervisors with poise and grace. They put you in a group for a orientation then bomb you with surprises, and don’t tell you how many actual positions are open. Health Exchange do you know what an Orientation is?? Please look it up. The operations manager is to look to for this chaos. You can always tell your business by its call center.

The only Green a out this is whomever hired that Senior Coordinator needs a wellness check. No professional listens to a young person they have overwhelmed and just got there herself as to how to run a Grant based Program. I have never in my life seen a three ring circus like that. You might be an Urban neighborhood but your staff is way to Urban- like( if you know what I mean) if that Senior Coordinator is removed and whomever sent her and they stop writing fake reports. If they get rid of that crazy monitor..they may be able to get some business done.

I'm not sure why this business is in practice except to employ attorneys.They seldom if if ever help any people that need representation