Susanna Phinney
آخرین نظرات
Qatar Airways
While we loved our flight and the attendants, all three of our checked bags were lost. We are extremely disappointed in the customer service. 48+ hours later - no options offered to help us track down the bags they lost, no number to transfer us to for lost baggage assistance, no support while we are without our bags. We will not fly with them again if they do not resolve this quickly (and the time is running out for me to change my opinion), nor would I advise anyone else to either. You need to be able to trust the airline to get both you and your possessions transported safely. My wedding dress is in my luggage as are an additional thousands of dollars of clothes, food and gifts for a long international trip.
This is what their website says, but it is deceitful: “Delayed baggage is usually located within 24 hours and can be delivered to your home, office or hotel, if local customs regulations permit.
If you incur any expense due to the late delivery of your baggage, we will compensate you ( conditions apply).”
We are over 48 hours in our final destination, all of our travel to arrive here was booked directly with Qatar Airways. They said it would be 24-48 hours before we even got a claim number. They did not offer any compensation or route to request reimbursement for the costs incurred. This is a company avoiding responsibility.
This is what their website says, but it is deceitful: “Delayed baggage is usually located within 24 hours and can be delivered to your home, office or hotel, if local customs regulations permit.
If you incur any expense due to the late delivery of your baggage, we will compensate you ( conditions apply).”
We are over 48 hours in our final destination, all of our travel to arrive here was booked directly with Qatar Airways. They said it would be 24-48 hours before we even got a claim number. They did not offer any compensation or route to request reimbursement for the costs incurred. This is a company avoiding responsibility.