Dave Sparkes

I would describe the hotel as dated Italian grand. That’s not a criticism, i personally really enjoyed the hotel and it was exactly as I expected. If you want totally refurbished and fancy, try the Grand Hotel Victoria up the road, but it will cost you at least double. The location is great as the ferry terminal is next door and you can catch a 15 min ferry to both Belagio and Veranna, which are beautiful. The only real problem I had with the hotel was the staff, and specifically the bar staff. They seemed to favour Italian families in the level of service. We had lunch on our last day and 3 out of 5 tables were complaining. Different menus offered depending if your face fitted, and different rules regarding plastic or glass around the pool. I would recommend the hotel but do not stand for shoddy service, ask to see the manager as we did.