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We arrived excited to spend the day because of the wonderful reviews. We settled in only to discover the gratuity was going to be charged on top of our rate. This we were told was non negotiable and yet we explained that this practice was illegal. It simply did not matter. So, this clearly explains how little this law really stands in Mexico. This is only the second time we have run into this issue so please do not let it discourage you from visiting. Just be very aware of your bill and recognize when this practice is being carried out. So very disappointing in this facility for that very practice. We quietly left.