Aimee Roberts

This is the first time I have been to Archie's and saw it was a fast food option at the airport which was ideal as we were restricted with time. It took 20 minutes to queue to order, then another 20mins + before my food arrived. Whilst waiting for my food I saw orders building up at the service hatch from the kitchen, but the staff member who had been attending orders was instead sat on the floor, chatting to colleagues whilst slowly stocking up straws out of a box. The cleaner had to then give orders out to waiting customers. Most staff members were visibly miserable and didn't approach customers with a smile or with any questions manners. The bins were overflowing, rubbish left everywhere and milk all up the shake machines. This was all seen from the till area so I'd hate to see what the kitchen is like in all honesty. I'm really disappointed after having such slow, miserable service and seeing how dirty it was.