Anon Nymous
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Tower Hamlets Homes
It's extremely difficult to get through to anyone on the phone. And when they do eventually pick up, they'll say they can't hear you, and then hang up.
I got so frustrated with this that I reluctantly logged my repair online, but after 3 days, there was still no appointment date showing. I was therefore forced to call again when I was told that the earliest they could book the repair for was in a week's time.
So this means it will be at least 10 days where I'm unable to use my kitchen sink and washing machine.
My advice is do not report a repair online because there's a very high chance that you'll have to ring them to chase it up anyway.
The woman I did speak to when I told her there was still no appointment showing, actually asked me if I'd spoken to someone. This leads me to believe they just use the online repair portal as a delaying tactic, to reduce the number of people phoning in at any one time, rather than it being a genuine method of being able to book an appointment.
I got so frustrated with this that I reluctantly logged my repair online, but after 3 days, there was still no appointment date showing. I was therefore forced to call again when I was told that the earliest they could book the repair for was in a week's time.
So this means it will be at least 10 days where I'm unable to use my kitchen sink and washing machine.
My advice is do not report a repair online because there's a very high chance that you'll have to ring them to chase it up anyway.
The woman I did speak to when I told her there was still no appointment showing, actually asked me if I'd spoken to someone. This leads me to believe they just use the online repair portal as a delaying tactic, to reduce the number of people phoning in at any one time, rather than it being a genuine method of being able to book an appointment.