Matt Hochstetler

Incredibly poor service for a $700 annual fee. It’s like cafeteria style tables where the service takes forever and they don’t even have champagne. I really don’t understand the value proposition to ever getting a platinum card if I were to live in Scandinavia. Fortunately I live in San Francisco where the wine is good and the food is like 50 million times better than us. I suggest you shut down the Solange as it’s a risk to your reputation. Furthermore, the lounge doesn’t even have a restroom. You’re welcome to queue in the public area which has to one person restrooms in about 400 people waiting. Wow what great service for $700? Just kidding. This is a true Ponzi scheme.

HIGHLY recommend SAS lounge if you are star gold. Much better and on par with expectations.