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Where do I start... A genuine s***show from the beginning to the end. It seems as they were trying all they could to ruin my friends' wedding.
First they gave us rooms with no working A/C TO GET READY FOR A WEDDING.
We called reception a dozen times over 5 hours to switch rooms or fix it and we're told every time it would be done in 10min... Nothing. It wasn't until we went down to reception and gave them a very audible talking to in front of guests checking in that they started the very leisurely process of finding us another room. Apparently this wasn't easy as most of their rooms' AC don't work. We realised this after reading their reviews, which isln hindsight we should have done before booking.
The bride and bridesmaids were never moved and had to get ready without AC. This is the level of service you'll receive at this supposedly 4* hotel. You may as well book a hostel and save your mkney while getting better service.
The whole place is in a poor state of maintenance, as if they had given up on it and are just waiting for it to die of old age. It might have been good when it first opened and that was it. The "suite" they "upgraded" us to had a shoebox bedroom and lacked the balcony our original room had. It was in dire need of a lick of paint and some love. Out of all the room we booked none of them had both AC and hot water working, it was either one or the other. They first tried to mitigate this by giving us FLOOR FANS. I kid you not. They brought 1 loud rattling fan that and thought that would fix us up. The girls got TWO fans.
The whole experience was abysmal and exacerbated by the worst customer service a place could offered if they were trying to make people leave.
Never again. Save your holiday and book another place.
First they gave us rooms with no working A/C TO GET READY FOR A WEDDING.
We called reception a dozen times over 5 hours to switch rooms or fix it and we're told every time it would be done in 10min... Nothing. It wasn't until we went down to reception and gave them a very audible talking to in front of guests checking in that they started the very leisurely process of finding us another room. Apparently this wasn't easy as most of their rooms' AC don't work. We realised this after reading their reviews, which isln hindsight we should have done before booking.
The bride and bridesmaids were never moved and had to get ready without AC. This is the level of service you'll receive at this supposedly 4* hotel. You may as well book a hostel and save your mkney while getting better service.
The whole place is in a poor state of maintenance, as if they had given up on it and are just waiting for it to die of old age. It might have been good when it first opened and that was it. The "suite" they "upgraded" us to had a shoebox bedroom and lacked the balcony our original room had. It was in dire need of a lick of paint and some love. Out of all the room we booked none of them had both AC and hot water working, it was either one or the other. They first tried to mitigate this by giving us FLOOR FANS. I kid you not. They brought 1 loud rattling fan that and thought that would fix us up. The girls got TWO fans.
The whole experience was abysmal and exacerbated by the worst customer service a place could offered if they were trying to make people leave.
Never again. Save your holiday and book another place.