Jelvie Grech
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Virgin Lounge
Virgin Lounge in Melbourne at 12noon Wednesday 12 June - customer service at buffet and order taker for coffee were not friendly. Looked like they didn't want to be there. Food was minimal. A pasta dish and rice dish. Thai creamy soup. Snacks. Only apple crumble slice for dessert. The service/buffet area looks deserted, just empty and sparse.
There were a lot of sitting areas. Just disappointed that for a brand that promotes excitement and fun, did not match the energy of the staff.
Virgin Lounge Sydney was the same around 2pm. Coffee order taker was not friendly. Food was pretty much the same. The lounge is a lot smaller, not many sitting areas. The men serving cold drinks were very friendly.
The staff at Virgin Lounge Melbourne when I returned in the evening around 7pm 13th June was better but again, they ran out of food, had to wait around for refill which speak of disorganisation considering some people don't have much time to wait around.
Overall, not worth paying for considering what you get. The only benefit is when it is not too crowded, you can sit and relax away from the crowd.
Qantas Club definitely much better.
There were a lot of sitting areas. Just disappointed that for a brand that promotes excitement and fun, did not match the energy of the staff.
Virgin Lounge Sydney was the same around 2pm. Coffee order taker was not friendly. Food was pretty much the same. The lounge is a lot smaller, not many sitting areas. The men serving cold drinks were very friendly.
The staff at Virgin Lounge Melbourne when I returned in the evening around 7pm 13th June was better but again, they ran out of food, had to wait around for refill which speak of disorganisation considering some people don't have much time to wait around.
Overall, not worth paying for considering what you get. The only benefit is when it is not too crowded, you can sit and relax away from the crowd.
Qantas Club definitely much better.