Joseph Holloway
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ISG Airport Hotel
Terrible experience dealing with Reservation & Online Sales representative in advance of stay.
Requested that the hotel take delivery at reception of an item left at a prior hotel (an electric toothbrush) as we are only in Istanbul for a few hours before flying and repeatedly told “this is not related to our hotel”. Item is already in transit as we assumed this was a small ask so will sadly have to be left in Turkey.
After a few emails, the representative became rude and then stopped replying altogether. Completely unprofessional approach which has left us with a disappointing end to our time travelling in Turkey.
Requested that the hotel take delivery at reception of an item left at a prior hotel (an electric toothbrush) as we are only in Istanbul for a few hours before flying and repeatedly told “this is not related to our hotel”. Item is already in transit as we assumed this was a small ask so will sadly have to be left in Turkey.
After a few emails, the representative became rude and then stopped replying altogether. Completely unprofessional approach which has left us with a disappointing end to our time travelling in Turkey.