Christina Gowrylow

This airport has improved greatly after construction. Upstairs appears to be still undergoing renovation. Helpful staff worked efficiently at solving my flight issue at one point. What I noticed is that the newly renovated spaces are clean, bright, and spacious; easier to navigate now and find gates thanks to updated large screens and signs; ample variety of seating available everywhere you look, offering more "private" spaces from small café-style tables for 1-2 people to high-top countertop seating with outlets for charging! While on a layover, I had THE BEST sandwich from "Beecher's." The staff was extremely kind and attentive on my first visit (had lunch on a layover) but, rude and dismissive on the second visit (another layover). I watched as one of the two cashiers completely ignored the long line, walked away to the back without speaking to her coworkers about where she went or why, leaving them frustrated. It was clear there is an inconsistent lack of decent customer service skills unfortunately. However, my sandwich (which was the one sweet and kind cashier's recommendation) was out of this world! Great shop across from Beecher's called "Gotham News" offers snacks, beverages, reading materials, and even -yikes! *overpriced*- neck pillows 😱