Chelsey Camargo
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NYC Trees
EDIT: I have adjusted my review to 5 stars. When I reached out to the company about my tree, they arranged to have it swapped out within a couple of days for free. This company has a solid customer service team who is responsive and caring, so they deserve a good rating for that. A lot of other people I know mentioned this happened to their trees last year (tree purchased from other companies/sources), so I think it was just a bad year for trees. I recommend putting hot water in your tree stand one time right after it arrives to ensure sap doesn't harden over the bottom.
When my tree came on Nov 30, I was so impressed! It was the most beautiful tree I’ve ever had.
Fast forward to a couple weeks later — I had noticed it wasn’t needing much water refill, but didn’t think much about it. Now all of the branches are drooping downwards, the tree is probably half the diameter it was when it arrived.
I’m so sad. It’s days before Christmas and now I hate looking at my tree. It’s depressing.
When I wrote in, they replied that like people, some trees don’t drink as much water. They requested photos to forward to another team. I sent them in, and will update if I get a response.
Overall, it’s still a bit depressing to have to remove every ornament, lights and ribbons and re-put them up on a new tree. Especially since all the needles are super dry and will likely make a huge mess.
It seems likely that the tree was not put in water quickly enough after being cut, or just not cared for properly before it came to me. It’s just collapsing in front of my eyes while the tree stand has remained completely full of water for two weeks.
Thats not normal.
See photos for before and after :(
When my tree came on Nov 30, I was so impressed! It was the most beautiful tree I’ve ever had.
Fast forward to a couple weeks later — I had noticed it wasn’t needing much water refill, but didn’t think much about it. Now all of the branches are drooping downwards, the tree is probably half the diameter it was when it arrived.
I’m so sad. It’s days before Christmas and now I hate looking at my tree. It’s depressing.
When I wrote in, they replied that like people, some trees don’t drink as much water. They requested photos to forward to another team. I sent them in, and will update if I get a response.
Overall, it’s still a bit depressing to have to remove every ornament, lights and ribbons and re-put them up on a new tree. Especially since all the needles are super dry and will likely make a huge mess.
It seems likely that the tree was not put in water quickly enough after being cut, or just not cared for properly before it came to me. It’s just collapsing in front of my eyes while the tree stand has remained completely full of water for two weeks.
Thats not normal.
See photos for before and after :(