Imani Jones-Ratcliffe

The employees are disrespectful and treat White customers better than Black customers. I go here daily and spend a lot of money daily. A few weeks ago, I was waiting for them to order and make my salad and a white woman stood next to me. I had been waiting for almost 5 minutes while the man cut up other vegetables and did other things and ignored me. When the White woman stood next to me, he came right over and asked her what she wanted and served her first. I ignored that one.

Today, I was waiting on a bagel and got a piece of candy that I put on the counter. I stood and also waited while she did other things, wiped down the counters, organized items etc. Again, as soon as a White man stood next to me, also with items and he was waiting on a burger, she immediately came to the register and rang him up. I asked calmly did you not see me? She ignored me and I asked again, did you not see me? She said, you were undecided. I said no I wasn't. My item is on the counter and I have been standing here still waiting on you. She ignored me, sucked her teeth, said she was busy and rang up another white person. I put my money on the counter and said, did you make a mistake? She shook her head yes. I said, then you should apologize for your error. She took my money, gave me the change and said Mommy! Move over there! I again completely calm said, I am not your mommy, I am miss to you. What you should say is miss can you please step to the side? I will not respond to being addressed so disrespectfully.

I then asked for the manager, and he listened, apologized and said he would comp me the next time I came in.

They will never see me again to disrespect me a third time and I will be sure to let all of my colleagues know how poorly I was treated...