Joannah Cheung
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Godavari
1 star service for 3 star food. It was a shame because I was really excited to eat here. We started with the vege sweet corn soup, chicken hot and sour soup and samosas. 1. The sweet corn soup is actually sour.. it wasn’t bad just falsely named?… samosa’s were okay — not the best I’ve had.
We ordered our mains after we got our soups. However, 5 tables after us received their food before we did even though they ordered between 10-20mins after us. After 40mins of waiting we asked our server what happened to the rest of our food, to which she said she’d check with the kitchen, runs back to us to say the kitchen was backed up (meanwhile, plates and plates of food were being served to those 5 tables after us).. runs to her POS and places in our order. 2 more tables after that arrived..both tables received their food before us and all 7 tables finished eating before or just as we got our food. 4 of the 7 tables left before we even started to eat. Another thing..they brought out one of my bf’s dish before the rest of the side dishes (rice and naan) but he was so hungry from the wait that he actually ate his chili chicken on its own (1 star chili chicken might i add).
Regardless. The naan was good, the rice was good and the butter chicken was good. My issue was more with the clear lie from our server rather than the food wait time. And still i don’t blame her as it seems she was untrained. Please train your staff to deal with customer facing issues as it can drastically improve your service!
We ordered our mains after we got our soups. However, 5 tables after us received their food before we did even though they ordered between 10-20mins after us. After 40mins of waiting we asked our server what happened to the rest of our food, to which she said she’d check with the kitchen, runs back to us to say the kitchen was backed up (meanwhile, plates and plates of food were being served to those 5 tables after us).. runs to her POS and places in our order. 2 more tables after that arrived..both tables received their food before us and all 7 tables finished eating before or just as we got our food. 4 of the 7 tables left before we even started to eat. Another thing..they brought out one of my bf’s dish before the rest of the side dishes (rice and naan) but he was so hungry from the wait that he actually ate his chili chicken on its own (1 star chili chicken might i add).
Regardless. The naan was good, the rice was good and the butter chicken was good. My issue was more with the clear lie from our server rather than the food wait time. And still i don’t blame her as it seems she was untrained. Please train your staff to deal with customer facing issues as it can drastically improve your service!