Max Mayer
آخرین نظرات
Clayton Hotel Düsseldorf
Title: Disappointing Experience at Clayton Hotel Düsseldorf
Date of Stay: 24th December to 31st December 2023
Our family stay at the Clayton Hotel in Düsseldorf, from December 24th to 31st, 2023, was unfortunately disappointing, particularly considering the additional 40€ per night we paid for upgraded amenities.
The gym, described as a premium feature, had only three machines (a treadmill, a bike, and a multi-exercise machine), which was underwhelming. A more extensive range of equipment was expected.
A major letdown was the swimming pool. It was unheated, making it too cold for our children, rendering the extra fee for spa access futile. A warm, child-friendly pool is a basic expectation in such an establishment.
We also faced inconsistencies with the gym's operating hours. Despite an advertised closing time of 10 PM, we were asked to leave by 9:30 PM, causing confusion and inconvenience.
The included breakfast offered limited variety and remained the same throughout our stay, lacking the expected standard of diversity and quality for a 4-star hotel.
On a positive note, the service at the reception, particularly from Mrs. Post, was excellent. Her professionalism and helpfulness were the highlights of our stay.
Regrettably, our stay was further marred by the lack of attention to housekeeping details. The bedsheets were never changed during our seven-day stay, which is unacceptable for a hotel of this caliber.
In conclusion, our experience at the Clayton Hotel in Düsseldorf did not meet the expectations for a German 4-star hotel, especially considering the cost. I would hesitate to recommend a stay longer than two nights based on what we encountered.
Date of Stay: 24th December to 31st December 2023
Our family stay at the Clayton Hotel in Düsseldorf, from December 24th to 31st, 2023, was unfortunately disappointing, particularly considering the additional 40€ per night we paid for upgraded amenities.
The gym, described as a premium feature, had only three machines (a treadmill, a bike, and a multi-exercise machine), which was underwhelming. A more extensive range of equipment was expected.
A major letdown was the swimming pool. It was unheated, making it too cold for our children, rendering the extra fee for spa access futile. A warm, child-friendly pool is a basic expectation in such an establishment.
We also faced inconsistencies with the gym's operating hours. Despite an advertised closing time of 10 PM, we were asked to leave by 9:30 PM, causing confusion and inconvenience.
The included breakfast offered limited variety and remained the same throughout our stay, lacking the expected standard of diversity and quality for a 4-star hotel.
On a positive note, the service at the reception, particularly from Mrs. Post, was excellent. Her professionalism and helpfulness were the highlights of our stay.
Regrettably, our stay was further marred by the lack of attention to housekeeping details. The bedsheets were never changed during our seven-day stay, which is unacceptable for a hotel of this caliber.
In conclusion, our experience at the Clayton Hotel in Düsseldorf did not meet the expectations for a German 4-star hotel, especially considering the cost. I would hesitate to recommend a stay longer than two nights based on what we encountered.