شورای منطقه Cannock Chase

Absolutely shocking. 10am visit to hand in my postal vote sealed envelope but the receptionist.....when she got back to reception...pushed an a4 form in front of herself saying "if I have to take that envelope in I will need to fill.in this big long form, its easier for you to pop it into the postbox at royal mail over the road" I asked her if that would make it too late to count but was told no she was sure it would still get counted!!!!!! Then as I turn around to go, an older man was asking the same and guess what.....she lifted the a4 form and started the explantation about SHE would have to fill the form in. I offered to take his envelope to the post box with mine....vital piece of info the lazy receptionist didnt pick up on......I'm disabled and walk with an aid......she was so engrossed in not filling out forms she never even clicked it. Council customer training needed somewhere don't you think.

Small queue for reception as only one attendant

After having an extremely tough two years where I've lost family members, almost lost my husband to covid 19 and almost dying myself, losing our jobs and having to survive on very little income, i made contact with the council to keep them updated on my situation. Karen Bentley has always been extremely understanding and reassuring but Karen is off at present so I was put through to Joanne Ravenscroft!
Family members witnessed and were appalled by her manor. She talked over me, was unhelpful, accusary, rude and unkind! I understand staff at the council deal with unpleasant people, I've never been one of them! I haven't slept and have been left feeling traumatised by this member of staff. When phones are working I will be taking this further!