محل NCP لیدز ولینگتون

Not a great experience of trying to park here. It was around 12 noon in the middle of the week. I attempted to use the QR code via the NCP app to get in, however the car park was full, so the barrier would not open. Not the end of the world but as I had to reverse out, it would have been interesting if there was someone behind me! The reason for the poor rating is the customer service that followed. Despite the barrier not opening the NCP app still started a parking session. I didn’t realise this until a few days later and naturally looked to cancel the session rather than running up an expensive bill. To void a parking session I had to fill out an online form with very set boxes in terms of what information could be entered. No scope for providing context, asking questions or even speaking to a human. Frustratingly, my request to void the parking session was rejected multiple times because the information did not match that required as per NCP’s system. Supposedly for GDPR reasons NCP could not tell me what didn’t match. Being that I often use work vehicles for travel I then had to try various different combinations of reg numbers and times entering the car park (these were the areas I guessed were most likely not matching) in the hope of getting the right information. Personally I found it quite frustrating getting multiple rejections, especially for a task which I can’t help but feel NCP’s systems should be capable of avoiding - I.e. if you can tell me a car park is full and not open the barrier, surely you can tell your own app that no parking session was started. Would I use NCP car parks again in the future? I guess this wouldn’t stop me but if I had many more occasions where I had to interact with online NCP forms or their customer service teams and the experience was as tedious, I suspect I would soon look to avoid NCP car parks.

Parked my car for an hour using the NCP app. Was a smooth transaction. Barriers were broken but functional. Minimal security on site (no security guard or cameras)

I am a season ticket holder for this car park.
The system has fault from last week. When I scan my QR code it showed ‘Card not registered’.

The maintenance guy at the entrance ask me to call NCP CS for assistance.

The NCP CS ask me to press a ticket to enter the car park. As I didn’t encode when I enter the car park, I have to call assistance again to exit every morning.

Another CS ask me don’t press the ticket to enter the car park and told me to call assistance when entered.

What I need is just enter and leave the car park smoothly. And I am now still waiting for the system fixed.

Let see how many days they need to sort.

Horrible place. Expect homeless dens in the stairwell, car break-ins (with no CCTV coverage bar the main barrier), faulty barriers causing 15+ car tailbacks at rush hour, and hopeless customer service waiting times when the machine inevitably fails to recognise your parking pass you’ve been using for months.

Scruffy and dated car park. Barriers are often broken causing tailbacks and disrupting traffic. The price hike to £14.95 per day via the NCP app is the final straw! I'll only park here now if I'm absolutely desperate.

Spacious car park with wide turning areas and sufficient car parking space. Despite multiple spaces being open and people leaving the car park, it refused to let people in for over an hour as it was failing to account for people leaving.

I have a contract pass here. Terrible place.Turned away on a weekly basis because its full by 8.45 despite having paid. The barriers are broken all the time. There are syringes and blood in the stairwell. Often queuing to get out due to technical issues, sometimes for hours. There are no staff. And it's massively expensive. This place is an utter joke.

I believe they've sold almost as many passes as there are spaces. A total rip off and profiteering.

Easy and secure parking, walking distance to the center of Leeds also the Railway station. Close proximity to a number of hotels, also right on Wellington Place and all the business based there. Cashless car park either pay by car or using the NCP app.