جمیرا بالی

Stayed recently for a family holiday to celebrate a special occasion. The villas are tastefully furnished, luxurious and the grounds are beautiful. The kids club is very well run and Tami is an absolute delight, a natural with children. Kids over 4 can be left with the staff to play, under 4 will require you to arrange a nanny (they can organise this in-house if you don't have a private one). We had the pleasure of meeting GM Ram Hiralal on a number of occasions and she is personable and extremely hospitable. Staff are excellent, breakfast is of very good quality. The spa is a must - book in advance and many of the activities are very well run. Highly recommend if looking to be in Uluwatu!

My experience at Jumeirah Hotel was quite disappointing, particularly due to the treatment we received from the front service staff. Upon arrival with my partner, we were stopped at the gate by security. They asked if we had restaurant reservations, to which I replied that we did not. Unfortunately, instead of being welcoming, the security guard completely ignored me and focused all attention on my foreign partner, which made me feel “profiled”.

The same pattern continued when we entered the lobby. I expected a warm reception at a five-star hotel, but I was once again overlooked while my partner received all the attention from the other security and reception. It was disheartening to feel like a second-class guest in such a prestigious establishment.

When I approached a staff member (the security at the lobby) to express my disappointment politely, I was met with indifference. he didn't offer an apology and instead excused his and their behavior by saying they might have been nervous, which was not an acceptable response.

On a positive note, I must commend the restaurant service and food quality, which were exceptional. The restaurant staff were attentive and provided a delightful dining experience, deserving of 5 stars 🎉