مرکز تفریحی هاسلمر

Today I went swimming with a friend, we had the best time, from the moment we arrived we got good vibes from the receptionist called Ethan, who directed us and chatted to us."Ethan thank you for being so friendly and welcoming!" First impressions of the locker area, it smelt like it had just been cleaned, and it was clean and so was the changing cubicle, we were both impressed, but then we came across a very nice man called jake who put some steps in the pool for us, this was brilliant as the only lanes vacant were the middle lanes and neither of us like going under the lane dividers. "Thanks jake for making us feel like Vip princess's" And lastly we came across the sweetest lifeguard called Hannah, she could see we weren't looking very confident, so she got cover for her station and came and spoke to us. Hannah made it a happy experience for both of us, because we soon relaxed and started enjoying ourselves. All 3 of these staff members have made our visit such a positive experience, myself and my friend have decided next week we will be joining as members. Thank you so much to each and everyone of you who met us today and helped us, we will definitely see you again 😊

Not only has the place got pricier and pricier, the customer service is quite appalling. Booked lane swims are not supervised and children from the swim class end up playing in the swim lanes. I wouldn’t mind if I hadn’t paid specifically for swim only lane, but I did and several other customers were complaining.

Tonight I hurt my arm and asked if I could borrow a kick board so I could finish enjoying the session I paid for. No, not for the public was I told while staring at an entire pile of unused kickboards. You’d think for the entry price, minimal use of material would be included. After all, isn’t that what happens at the gym? If there was anywhere else I could swim in the area, I would. Sadly this is the only place.

Pool bottom was dirty as well, thr website doesn’t work for pre-bookings and I wasn’t allowed to pay cash for entry despite seeing a cash till. Poor service and poor experience.