Funvilla لندن

Tables were dirty with used napkins and wrappers on them, and no one cleans the tables. There were no clean tables available so I sat at a dirty one. A half hour went by without any one cleaning it. I politely asked the lady walking by if someone can please clean it and she looked offended. Another lady walked over looking angry, she sprayed aiming at me (not the other direction) and took one wipe and walked off as if she is above cleaning tables while working where it is required of her. Luckily the spray didn’t touch me or it would have been a much bigger issue. The staff look kind of miserable. I’ve never seen such unhappy staff before. Kills the mood of the establishment.
They resell dominos pizza because there is a dominos store in the same plaza, - ok that’s fine but it was 1-2 day old pizza. Dry, stale and rock hard - the pizza is not fresh, the cheese AND bread were stale like cardboard. This is definitely a health safety issue. They are ordering from dominoes and selling the left over old slices from the days before that no one bought. If you’ve ever left pizza out before you know how stale it gets.
If they are going to rip people off and sell old pizza, you would think they at least refrigerate and heat it up to serve it. No, they think their customers are that stupid and proudly risk giving people food poisoning to make some profit. VERY UNETHICAL. And it’s $3.75 a slice. Never returning. I gave it two stars because the kids had fun jumping around.

It was amazing. My boys age 8 and 10 loved it here. Lots to do. Good price! It wore them out...perfect

We booked a birthday party for our kid here.
While the kids had an ok time, I would definitely book somewhere else next year.

At $500 It was massively overpriced considering the other options in the city.

The staff were not friendly and very standoffish. Almost like you are inconveniencing them if you ask any questions.

They also charge an extra $5 per kid to make use of the climbing section, which wouldn’t be so bad if it was several shots, however the second they fall or drop of whatever they were climbing on they want to charge you again for another go.

It doesn’t seem very clean either. A kid threw up all over the place and instead of immediately cleaning it up, they just sectioned off that area and let the stench emanate throughout the building for several hours. When we left it had still not been cleaned up.

Won’t be back.

Had my child’s Birthday here, paid for 13 children including 10 adults, got the extra add on for the cake with photo which was also extra. Bought socks for everyone including adults, pizza, drinks etc.’
$487.88 total Bill
There was this great kick back coupon given as a gift for my child to return to play for booking our party with them.
Wonderful right’
Well I miss placed the coupon and just found it recently.
So I decided to take my child and invite two of his friends and their parents to join us at Funvilla for a play date.
Only I find out the coupon expired after three months. They wouldn’t honour it even though we never used it.
When I mentioned that I miss placed the coupon, the clerk stated that they would have honoured in within the three months had come in, as they had my information on file.
I refuted that how would I have knowledge of this stated in the fine print, to which the clerk proceeded to show me the fine print condescendingly on the coupon. Interestingly enough I stated there would have been no way for me to see the fine print as the coupon was miss placed until I recently had found it.
I asked to see the manager and the clerk stated the manager was conveniently not in as the clerk vaguely pointed over their shoulder to two authoritative looking individuals behind them.
Disappointed in the treatment and management of this incident. I feel like it wouldn’t have been an inconvenience for them to just honour the coupon they gave that we clearly hadn’t used. However instead they didn’t, and we went and gave our service to another establishment “
OFF The Wall” instead. It’s too bad for Funvilla, we planned on having two other children and their parents who we brought in addition to our child that day, for a fun play date, who all would have been paying top dollar for Funvilla’s weekend price, and only for a two hour allotted time slot. Also note* (Parents are also required to pay $9 to be spectators of their children, which is absolutely ridiculous!)
Totally ruined my opinion and experience of this establishment and I will not recommend service with them to anyone.