کمیسیون عالی نیجریه

Great service. Received passport in 48 hours. We'll organised. I am so excited to leave this review because for once the system works! I'm so proud! Well done 👏

⭐️⭐️⭐️⭐️⭐️

I am delighted to give a five-star review to the Nigeria Embassy in London! Their exceptional service exceeded my expectations. Not only did they deliver my passport in less than five working days, but the queue for capturing was also remarkably short, making the entire process smooth and efficient. The staff were courteous, and professional, and went above and beyond to ensure a pleasant experience. I was impressed by their attention to detail and dedication to customer satisfaction. This embassy truly sets the standard for excellence in passport services. I highly recommend their services to anyone in need of passport renewal or other consular assistance. Thank you, Nigeria Embassy in London, for your outstanding service!

I NEVER THOUGHT I WOULD BE SAYING THIS ABOUT MY PEOPLE---- WELL DONE

I don't usually write reviews but my last experience in April 2024 at the high commission showed that things have significantly improved compared with September 2023 when I went to process my passport. My children went to process their passports in April 2024 and were in and out of the High Commission in 2 hours. Their passport arrived with a week. I was really impressed and surprised. My prayer is "this is NEW Nigeria by God's grace 🇳🇬. Amen.
Advice to applicants before going to the High Commission is to read all the instructions on the website carefully. Don't arrive with incomplete documents as this wastes time and cause unnecessary delays for everyone.

The services here have definitely improved & the new online system seems to be working efficiently - I got my passport within 4 days!

Just make sure you print off the relevant documents (appointment slip, application form, payment slip, copy of NIN), a £20 postal order (fill in your details at the back) and a special delivery envelope.

First Stage - they check all of your documents.
Second Stage - they do your biometrics.

It does take a while but the process is definitely a lot better!

It was a smooth process flow. Really happy to experience a respectful and coordinated staff team. The turn around time was between 1-2 hours if your documents are as requested. And the toilet wasn’t bad either.

I took some good time to commend some of their staff members yesterday as all I heard before my visit was not encouraging but my experience was amazing. I don’t know anyone personally but could perceive the leadership is innovative and visionary, please keep this up.

If Nigerians could sit inside the waiting room on arrival rather than stand and queue outside for hours before 9am that would be great and civil, noting ours was the only commission with folks loitering around, cold or rain.

Overall, it was a positive energy in there. Proud of
this development. We are getting there. Good People, Great Nation 🇳🇬

+ 1 Week and had my passport delivered. I'm highly impressed. God bless you, TEAM NHC.

Did my passport renewal within an hour and half. Organized, though there's much room for improvement. Ensure you get the postal order and fill your details at the back. Also the special delivery envelope from the post office and check if it needs stamp to be affixed. With all other bits required. You are good!

Couldn't believe it got my NEW passport delivered my address the next day!

The reported issues at the Nigerian embassy in London, including time wastage, bribery, and questionable practices, raise concerns about operational efficiency and transparency. All this act has become a norm and nobody seems to talk about it . The rate at which this people make massive money off Nigerian civilians is ridiculous. They ask you to print papers and charge ridiculous amount for what should just be registered on their system. We are in the 21 century for Christ sake , don’t you see the way other people does it ? Must I come over to your office from a very far distance just to do some ridiculous changes on documents ? This is really sad

Delays, overcrowded spaces, and disrespectful behavior by staff further underscore the need for improvement in customer service and organizational management.

Deadly wires hanging around the building. Wires that can cause harm, this is nothing to them so far they collect money from civilians. Sometimes you just feel it’s sad been a Nigerian . How do you then expect other country folks to respect us when they see how we treat ourselves at the embassy. Today I saw an European woman crying over how ridiculous they’ve treated her newly married Nigerian over a passport issue . It’s sad

These issues can and WILL hinder the embassy's ability to effectively serve its purpose and uphold a positive image. Addressing these concerns is crucial for maintaining trust and fostering a smoother experience for those seeking assistance or services

Excellent impressive service. We were treated promptly and with utmost respect. The online application process clear and up to date with what documents were required for the biometrics, this made attending the High Commission quick and easy. I received my new passport in one working day. I am very proud of the staff at the Nigeria High Commission. I appreciate your good work.